• Can I set up a greeting message or schedule?

  Everything ‘inside’ the chat box is controlled by Messenger. Please go to your facebook fanpage or business page “settings – messaging” to create a greeting, instant message and scheduling.Some readers

• My Facebook Live Chat doesn't work in IE - Internet Explorer

  Facebook does not support live chat on Internet Explorer. Our custom tabs will ‘redirect’ customers to Messenger on another IE browser tab. The default Messenger icon does not load well in IE.Some readers

• I'm having trouble connecting my Facebook fanpage

  To connect Facebook Live Chat to your website you must meet the following conditions: Please make sure your browser popup blocker is disabled IF the blue ‘Connect Facebook Page’ button keeps loading. - You have a https: website to install Facebook Live Chat (not http or local host). You MUST have installed one ofFew readers

• How do I remove the "guest" option from my Facebook/Messenger Live Chat?

  To remove the "guest" option inside your Messenger Chat, please open your Facebook fanpage settings. - Go to "Messaging", then "Add Messenger to your website", and "Get Started". - Click "Turn OFF Guest Mode status", then click "Next" 2 times, then click "Finish". (https://storage.crisp.chat/users/helpdesk/website/bdFew readers

• Do visitors have to click "continue" before sending a message?

  Yes, this is a Facebook feature to protect your website visitors.Few readers

• The chat tab remains open even when I set settings to closed.

  Facebook 100% controls the chat box, not Zotabox. They have decided to always display the chat box to your website visitors. If your chat box does not display please see this FAQ.Few readers

• Where are the incoming messages on Facebook Live Chat?

  Please go to your facebook fanpage – messages to see incoming messages from your visitors. Your visitors will see your reply LIVE on your website in THEIR browser (you will see THEIR messages in your facebook fanpage). Please install the PAGES MANAGER app on your mobile device to receive messages on mobile devices. You need admin access to your facebook fanpage to see and respond to messages from your website visitors. When testing on your website you will see YOUR name in the MessengerFew readers

• My language is not displaying on my website

  This problem is caused when another facebook script on your website is overriding the language settings of our facebook live chat. Example: //connect.facebook.net/enUS/sdk.js (on your website) should be //connect.facebook.net/plPL/sdk.js (or your language) (enUS = English) (plPL = Ex. your language) You may need a developer to help you update the scripts on your website. We can not do this on our end. (https://storage.crisp.chat/users/helpdesk/website/bda690e4f555d800/image1iw1bFew readers

• I want to close or hide the chat box on my website

  We are sorry, Facebook has removed the ‘x’ to close the chat box and automatically opens the chat box when your visitor enters your site. We can not override this. Your visitors can click your icon or tab to close the chat box.Few readers

• Do my visitors need a Facebook account to message me?

  Facebook will ask your visitors to create a Messenger account if they do not have a Messenger or Facebook account already but with almost 2 billion active users on Facebook/Messenger most of your visitors will already have an account.Few readers

• My icon opens a new tab or does not display.

  Zotabox can only display the Messenger icon on your website. The chat window is 100% controlled by Facebook. To have the chat box display on your website (instead of redirecting to a new Messenger tab), you MUST meet the following facebook conditions. If you still have issues after meeting ALL these conditions, you will need to contact Facebook for support. WHITELIST your domain in your fanpage settings and save on tFew readers

• On mobile devices, I am redirected to the Messenger app.

  The chat box on mobile devices is controlled by Facebook and your browser (ex. Safari opens Messenger on a new tab). On mobile devices, you will be redirected to the Messenger app IF: A. You click on our custom icon before the facebook script loads (Please wait a couple of seconds) B. You have an old operating system or mobile browser. C. Your visitor has not opened Messenger within their mobile browser before. Your visitor will be asked to login OR create a Messenger account and then wiFew readers

• I want to receive mobile notifications if someone messages me

  Please install the Facebook Pages Manager app to manage mobile notifications for your business facebook fanpage. Be sure your notifications are turned ON for your “Pages Manager” AND your general phone notifications for “Pages Manager”. Also, make sure any ‘Do not disturb’ settings are turned OFF on your phone and ad blockers are disabled.Few readers

• Can I customize where the icon appears on mobile devices?

  Yes, you can use our custom CSS to customize where the icon displays on mobile devices. Your developer will be able to help or we can do a one-time simple adjustment (such as move icon or change color) for you at no additional charge.Few readers

• I see my social account when I share or chat

  When testing, you will see YOUR social account (to share your website or ‘chat’). When your VISITORS come to your site they will see THEIR social account (when sharing your website or in the chat box). We hope this clears up any confusion.Few readers

• Can I add Facebook Live Chat to another website?

  Yes, please go to your dashboard – upper right corner to add another website to your zotabox account. If you would like to add another Facebook Live Chat to the SAME website, please use our multi-tool feature on the setting page.Few readers

• I'm getting a confirm message on my Facebook Live Chat

  This message is from Facebook’s spam protection. Only a few of your customers will see this. We can not control who sees this message on our end.Few readers