• How do I delete a website from my Zotabox account?

  Please LOGIN to the website you wish to delete on your Zotabox dashboard, then go to ‘Advanced Settings’ to delete this website. If you wish to delete your WHOLE Zotabox account, please go to your Zotabox account page (upper right corner of your Zotabox dashboard). IMPORTANT: Once you delete a website or your WHOLE Zotabox account, it can not be recovered. (htPopular

• Does Zotabox offer a refund policy for purchased subscription plans?

  Yes, Zotabox offers a refund policy for subscription plans as follows: For monthly subscription plans, you can request a full refund within 7 days of the purchase date. For annual subscription plans, you can request a refund within 30 days of the purchase date. However, a fee equivalent to one month of service (based on the monthly subscription rate) will be deducted. After these periods, no refunds will be provided for either the monthly or annual subscription plans.Popular

• How do Push Notifications work?

  Push Notifications consists of TWO consecutive popups that your visitors will see on your website. You can customize both popups on the setting page. Your website visitor MUST ‘allow‘ BOTH popups to be added to your subscriber list. Your visitor’s anonymous browser ID is added to your subscriber list (not your visitor name or email). Important Note: Your visitor will only RECEIVE push notifications from you on the SAME browser and device that tSome readers

• What happens if I reach my customer visit limit for the month?

  Your Zotabox tools will be automatically turned OFF if you reach 120% of your existing plan visits for the current calendar month. (Your monthly/yearly payment date may fall on another day during the month). For example on our starter plan, your Zotabox tools will be turned OFF when you reach 6,000 website visitors for the current calendar month (30,000 for the express plan etc). You will be sent reminder emails automatically when you reach 95% and 120% of your visit limits for the currenSome readers

• Why are my tools not displaying on my website?

  Please click the ‘refresh’ button on our setting page or press ctrl F5 (ctrl R on Mac) to display your tools (after saving your changes or ‘x’ closing the tools on your browser). You can also add /zbrefresh to your website url (Ex. www.mywebsitename.com/zbrefresh ) OR you can open website in private/incognito browser window (for temporary browser cache issues) or open your website on another computer orSome readers

• Can I add multiple Zotabox tools to the same website?

  Yes, you can create multiple tools for the same website (ex. multiple contact forms, promo bars, sliders etc) using our multiple tool feature on the setting page Please scroll over the top of the setting page to add another tool to your website.Some readers

• Can I use text on background images for popups?

  Your popup height depends on size chosen (small, medium, large, square) and your text length, of fields, buttons etc. on your popup. Our 4 standard popup sizes are: + Large (800 x 533 pixels) + Medium (600 x 400 pixels) + Small (500x 375 pixels) + Square (450 x 450 pixels). The popups will display the standard size on large screens and are auto-responsive (cropped) on narrow tablet and mobile devices. Note: If your popup content (text length, buttons, fields etc.) is greater than the stanFew readers

• Will Zotabox affect my site speed?

  Zotabox tools load asynchronously (after your website loads, so your visitors can interact with your website before our tools load) and will not affect your website’s loading speed. Note: Loading time depends on the location and the internet connection at the time. All our static resources are delivered through premium CloudFlare CDN and using dynamic browser cache. (we can not minimize our script further or it will affect our tool’s proper performance). We have developed our ZB Framework / mFew readers

• How do I change the email on my Zotabox account?

  For security reasons, please send us an email FROM your original email address TO customerservice@zotabox.com requesting the change to your new email address. You may also login to your Zotabox account and change your email address (for your Zotabox account AND payment email) on your Zotabox account page (upper right corner of your Zotabox dashboard)Few readers

• Does Zotabox automatically translate our tools?

  Zotabox does not ‘auto-translate’ your tools but you can add multiple tools (with different languages) to the same website and set page based display rules to display each tool on different pages. For example English tools on English pages etc. If you have different languages on different domains you can add another website to your Zotabox account on your dashboard. (httpsFew readers

• Is Zotabox GDPR compliant?

  Yes, you may review our GDPR policy here and request a data processing form. You may also review our general privacy page here and link to Zotabox’s privacy page for your website visitors here.Few readers

• Can I link my popup/tools to a custom link on my website?

  Yes, you can use this code to open a zotabox popup or any tool with a custom link on your website. Please use this code to open our tool with your custom link: zbwid-Tool ID Or use this code in your HTML source editor: < a href="zbwid-Tool ID“>Show any tool< /a> Or use this code in your JavaScript code: Zotabox.show(Tool ID) You can see the Tool ID in your browser title bar when on the Zotabox setting page. You may need a developer to help you. (https://storage.crisp.Few readers

• I use Advanced Discount. I can't see discount on cart page.

  Shopify restricts applying discount or adding free gift to the checkout page only (we are unable to add to the shopping cart page). If you experience any issues, please remove other apps or plugins related to your checkout or cart to avoid potential conflicts.Few readers

• Can I get a copy of my latest invoice?

  Our credit card processing company – Fast Spring will email you a copy of your invoice after each payment to the email address on your account. You can also see your latest invoice (and edit your email address) on your account page (please access or login to your Zotabox account before clicking link).Few readers

• My new settings are not being saved on the setting page

  Please refresh your browser cache (Ctrl + F5) to fix this temporary cache issue or wait a few minutes in case it is a temporary connection issue. We are sorry for any inconvenience. If this problem persists, please email us at customerservice@zotabox.com and give us your website url.Few readers

• Does Zotabox offer a free plan?

  Zotabox has decided to discontinue our completely free plan to concentrate on improving our tools, ROI and experience for our premium customers. Zotabox offers a Risk Free 14 Day Trial on all our tools and a 30 Day Money Back No Hassle Guarantee if you do not increase your sales in 30 days. You can see our very reasonable pricing plans here.Few readers

• My tools will not display on my Wordpress website

  To avoid conflicts with custom Wordpress themes, we recommend installing our Zotabox embed code manually using our easy instructions. If you added Zotabox to a 2nd Wordpress site but it is displaying the settings from your 1st site, please follow these instructions to reconnect it properly. Please disable any Wordpress cache plugin.Few readers

• Does Zotabox have a bug bounty program?

  We don’t have a bug bounty program but we are happy to give you a small reward if you can show a potential security bug to us. We pay rewards for high risk bugs that could affect our system operation or customer’s data. Important: We only accept high risk XSS bug reports if you can save a script to one of our actual merchant accounts (not your own Zotabox account or a ‘victim’ account you create). Please verify before submitting your report. You can report a high risk security bug to cuFew readers

• Does Zotabox do custom work on individual websites?

  We are sorry. Zotabox does not do custom work on individual websites. Your developer can use our custom CSS to make custom changes to your individual tools. In some simple cases, Zotabox can do a quick one time customization at no additional charge. We are not a web agency and to keep our prices low we can not re-do or re-edit simple customizations.Few readers

• How can I add custom CSS to my tools?

  Custom CSS is available on all tool setting pages (below the Menu button). You can also add custom CSS for all tools on your Zotabox dashboard – settings – advanced settings.Few readers

• Can I add a phone, SMS, Skype, etc. to a Zotabox button?

  Yes, please add this code to your Zotabox button URL link to: Start a phone call: tel:+01123456789 Send a SMS text: sms:+0112345678 Send an email: mailto:email@yourdomain.com Open Whatsapp: whatsapp://send?phone=+01123456789&text=Hello Start Skype: skype:skypeaccount?chat (replace +01123456789 with your phone number and replace +01 with your country code, or delete +01 for local numbers)Few readers

• I get conflict when I manually embed code to liquid theme

  No, after you have added our zotabox app to your ecommerce platform (such as Shopify, Weebly, Ecwid, WordPress etc.) you do NOT need to manually embed the zotabox code again on your website. Doing so may cause conflicts. Please remove the manual embed code to fix this situation.Few readers

• Can I use my embed code on more than one website?

  Yes, you can use the same embed code on more than one site such as development site etc. Your websites will share the same tool settings and 14 day Premium Free Trial. You can also add another website to your zotabox account on the dashboard – My Account.Few readers

• Can I display my tools manually using Javascript?

  Yes, you can program to display Zotabox tools using below Javascript code: window.addEventListener(‘onLoadZotabox’, function (e) if (yourconditions) //Show tool with your custom conditions. Eg. category=”mobile” Zotabox.show(toolID) //Get tool ID in its settings page URL , false)Few readers

• How do I embed a video into Zotabox Tools?

  Choose “/Embed Video’ template on your Zotabox tool setting page (valid for popups, slide box, page builder and new embeddable tools). Open the video you wish to embed on a new browser tab. Click ‘Share’ below the video you wish to embed. 4. ChFew readers

• My display rule for "returning customers" does not work

  To test your "returning customer" display rule, please open your website browser (using refresh website button on your zotabox setting page). Then close your browser and reopen again. (Please make sure your browser does not ‘remember’ your previous settings and re-opens your previously closed tabs – this will NOT trigger the ‘returning customer’ display rule). You can also ‘refresh’ your website browser on the zotabox setting page to test again. (This display rule will not work in private/incFew readers

• My tabs overlap. How can I fix this?

  You can use the ‘tab slider’ on the tool setting page to move your tabs left/right and up/down based on your preferences. See the preview in different screen sizes to help you place the tab in the best position.Few readers

• Do Zotabox tools display on mobile devices?

  Some tools do not display on mobile devices because they do not look good on smaller screens. You may adjust setting with display rules on the setting page. The "exit intent" display rule does not work on mobile devices - browsers do NOT allow us to "block" when your visitors clicks the "back button" so we CANNOT detect "exit intent". Get more advice concerning our display options (https://info.zotabox.com/dFew readers

• My tools are not displaying on my sub domain

  If your sub domain is managed via a separated platform then you will need to embed your Zotabox code for your sub domain again. You can get your Zotabox code and find the instructions for your platform here (please login to your Zotabox account): https://zotabox.com/dashboard/embeddedcode/Few readers

• How do I cancel my subscription/trial?

  You can cancel your Zotabox subscription or trial on your Zotabox account page (upper right corner of your Zotabox dashboard). Shopify merchants can also remove our app in your Shopify admin. You may also unsubscribe from our emails at the bottom of the email. We wish you the best with your online store and hope to see you back when you need an affordable package of 20+ promotional sales tools to boost your website sales.Few readers

• What is Zotabox?

  Zotabox is a package of 20+ promotional sales tools to increase your website sales and get you more email subscribers. You can explore all our tools on our Zotabox dashboard and preview tools on your website. You also have a 14 day Free Trial.. Zotabox guarantees you will increase your sales in 30 days or your money back. Zotabox has 4 main categories of tools: Increase Your Sales Get More Email Subscribers Improve Your Communication and Be More SocialFew readers

• Can I add custom tracking with GA or my Facebook Pixel?

  Yes, you can add custom tracking with Google Analytics or Facebook Pixel to your Zotabox account. Please go to your dashboard - settings - advanced settings. This FAQ will also help. https://info.zotabox.com/custom-tracking-integration-help/Few readers

• Can I display tools only on certain pages?

  Please select ‘Show on Selected Pages’ on your display options on the setting page. You may also set up a ‘General setting’ if two or more tools will have the same display options. Please see our tool tips for each display option. To select a group of pages please use an ‘’. Ex /blog for all pages with /blog in your url. For more Display Options, please see our Display Option User Guide. (https://storage.crisp.chat/users/helpdesk/websitFew readers

• My tools are not displaying on my Shopify checkout page

  We are sorry, Shopify does not allow most 3rd party tools on their checkout page (only on the cart page and other pages). The only exception is our Advanced Discount Rules which work ONLY on the checkout page. These are Shopify restrictions.Few readers

• Can I use Zotabox for my Tumblr pages?

  This article will give you instructions on how to embed our code on your Tumblr page. You can get your Zotabox embed code here after logging in or creating a new Zotabox account.Few readers

• Zotabox tools are not displaying on my non-EcWid pages.

  Please install your Zotabox embed code manually on your non-EcWid website pages to display the same Zotabox tools on all your website pages.Few readers

• Magento: I get a 404 error after I install the extension

  Please log out and log in to your Magento admin page again. This will fix this cache issues.Few readers