General
What is Zotasell and how does it work?
What is AI Smart Upsell? It’s the original upsell tool by Zotabox that uses AI to recommend products and boost sales through smart product suggestions. What is Zotasell? Zotasell is the next-generation upsell platform, built on what we learned from AI Smart Upsell. Unlike a single tool, Zotasell is a complete platform dedicated to upsell and cross-sell — helping merchants grow revenue without extra ad spend. It recommends products based on real customer signals like shopping behavFew readersHow does Zotasell help you make more sales?
Zotasell boosts your monthly revenue by creating upsell opportunities at every key stage of the customer journey: Smart product suggestions on the Product Page – Show related items in the same category to inspire additional purchases. Bought Together – Recommend must-have pairs (e.g., a shirt with matching pants) to increase basket size. Add-to-Cart Popup Upsell – Instantly suggest complementary products with popup banner right after a customer clicks “Add to Cart”. Thank-YFew readersHow Zotasell Tracks Your Upsell Performance?
Zotasell gives you full visibility into how your upsell offers are performing — so you know exactly what’s working and where your extra revenue is coming from. Here’s what you can track inside your Zotasell dashboard, plus what we’ll send you in our regular performance reports. What does Zotasell track? For every upsell position (Product Page, Cart Page, Thank You Page, Add-to-Cart Popup, Email), Zotasell tracks 5 key statistics: Upsell Orders – Number of orders that contain aFew readersWhere Do Zotasell Upsell Offers Show on My Store?
Upsell Positions in Zotasell – Where Your Offers Will Appear Zotasell places smart upsell suggestions at high-impact points across your store to increase order value without disrupting the shopping experience. Below is a breakdown of each upsell position supported in Zotasell and how it works. Product Page Upsell Zotasell supports two key positions on the product page: 1. Product Slider (Bottom of Page) Appears below the product description when the customer scrolls downFew readers
Upsell Tool Settings
How to embed the Upsell Tool on the Thank You page
Step 1: In the Thank You page settings, click the Add upsell block to Thank You page button. The system will redirect you to the Customize page. Step 2: On the Customize page, go to the Apps section on the left-hand panel and click the “+” icon (as shown in the image). (https://storage.crisp.chat/users/helpdesk/website/-/b/d/a/6/bda690e4f555d800/step-21pvqtwFew readersCan I customize or it's 100% automated?
Product recommendations are fully automated. Our machine learning system analyzes impressions, clicks, and upsell results to always show the most effective products. Items that perform poorly after multiple displays are automatically ranked lower, so customers won’t keep seeing products that don’t convert. You can think of this as the most competent A/B testing for your upsell recommendation! *Recently purchased items are prioritized using time-based weighting, and recommenFew readersWhy isn’t the tool appearing after I embed it?
Important: After embedding the tool, please ensure you click “Save” on the upper right corner — the tool will not be visible on your store until changes are saved. In some cases, certain themes may not fully support specific embed positions. If the tool does not display correctly, we recommend trying an alternative placement. If the issue persists, our support team is happy to help you find the best placement that works with your theme. Have a live chat with us! (https://go.crFew readersWhat display settings can I customize in the upsell tool?
Zotasell allows you to tailor the look and feel of your upsell widgets to match your store. You can customize: Theme Mode: Choose between Custom, Light, or Dark to control background and product card colors. Main Color: Sets the color used for price and buttons. Corner Radius: Adjust the shape of buttons and product boxes (square, rounded, or pill-shaped). Style Effects: Add visual effects like borders or shadows to product boxes. Image Ratio: Control howFew readersCan I choose different embed positions?
Yes, you can embed the tool on the Product Page or Cart Page. In addition to the default suggested positions, you can also manually select other positions depending on your store’s theme. To embed the tool in a different position: Step 1: Hover over the area on the page until the “+” icon appears. Note: If the “+” icon appears, it means you can add the tool there. Available positions may vary by theme, and in some cases, this option may not be available. Step 2: ClickFew readersWhen will my customers receive abandoned cart emails and thank-you emails?
Abandoned cart emails are triggered when a customer reaches checkout, enters their email address, but leaves before completing the purchase. Thank-you emails are triggered immediately after a customer successfully completes a purchase. For both types of emails, you can customize the sending time — whether it’s a few minutes, a few hours, or even days after the trigger event. Chat with us&Few readersHow do I verify the email sender for upsell emails?
Step 1: Add your email address in the Upsell email page. Step 2: Check your inbox for an email titled “Amazon Web Services – Email Address Verification Request.” Step 3: Click the verification link in that email and follow the instructions. (Note: the link will expire 24 hours after being sent.) Step 4: Return to the Upsell email page and click “Verify now.” Step 5: Once the status shows “Verified,” click “Use this email sender” to activate it. If the verification link has eFew readersWhy are my changes not showing on the live store?
There may be several reasons: Unsaved changes: Make sure you clicked Save after editing. Changes still processing: Sometimes it may take a little longer for changes to apply (often due to network or device issues). Please wait until the process is complete before making other edits. If you perform new actions during loading, the system will save only the most recent changes. Browser cache: Your site may still be showing a cached version. Add zbrc at the end of your pFew readersHow can I view the upsell emails that were sent?
You can check all automatically sent emails in the Email Logs section, located in the left-hand menu. Each log entry includes key details such as: Order ID / Cart ID, recipient email address, email type, delivery status, and the time sent.Few readers
Pricing & Refund Policy
Zotasell Pricing – Which Plan Is Right for You?
Zotasell is designed to grow with your business. Our pricing is based on your monthly order volume, so you only pay for what you need — and if you’re just starting out, we’ve got support for that too! Is there a free plan? Yes. Stores with fewer than 30 orders/month can use Zotasell free forever — no credit card required. Do you offer a free trial? Yes! Every store gets a 14-day free trial with full access to all premium features. You can test everything with no riskFew readersWhat is Zotasell's refund policy?
At Zotasell, we focus on delivering real, measurable results — not empty features. Our platform is designed to help merchants grow sustainably through AI-driven upsells. That’s why our refund policy is tied to your success. Zotasell Refund Policy Minimum Usage Requirement: Your store must actively use Zotasell for at least 15 consecutive days (this includes completing the free trial + 1 additional day). Upsell Activation Requirements: *Our support & upsellFew readers