Zotabox AI Contact Form Builder: Pricing and Free Trial
Everything about what our plans cost, what you get, and how the 14-day free trial works.
All plans
Plan | Monthly | Yearly (save ~17%) | Visits / month | Free trial |
|---|---|---|---|---|
Free | $0 | — | 2,000 | — |
Starter | $11.99 | $119.90 | 10,000 | 14 days |
Growth | $24.99 | $249.90 | 30,000 | 14 days |
Pro | $49.99 | $499.90 | 100,000 | 14 days |
Max | $99.99 | $999.90 | 300,000 | 14 days |
Charges are in USD and processed by Shopify, so they appear on your normal Shopify invoice. Monthly plans recur every 30 days; annual plans once every 12 months.
We price on traffic, not on forms or submissions. Submissions are never limited and never charged — collect 10 leads a month or 10,000, the price is the same.
What's in each plan
Free — AI form generation, all field types, responses dashboard with CSV export, email notifications, popup / slide-in / embedded display. 2,000 visits. Shows a small "Powered by Zotabox" line. No time limit, no card.
Starter — Everything in Free, plus: remove Zotabox branding, file and image uploads, department routing, auto-reply email to the customer, email marketing integrations (Mailchimp, Klaviyo, HubSpot), countdown timer and coupon elements.
Growth — Everything in Starter, plus: advanced display rules (page, device, country, new vs returning, exit intent), multi-page forms with conditional logic, custom CSS, GA4 and Meta Pixel, A/B testing.
Pro — Everything in Growth, plus: unlimited forms running at once, priority support (24-hour target), webhooks and API access, team seats.
Max — Everything in Pro, plus: a dedicated Customer Success Manager, shared Slack channel support, and priority onboarding.
Why you may not see Max in the app
Max only appears once you are on a paid plan. On Free, the app shows you Starter, Growth and Pro — and that is deliberate.
Two of the four things Max adds are people: a named Customer Success Manager and a private Slack channel. Those only mean something once we know your store and how your forms are performing. So Max is an upgrade tier, not a first purchase.
There is no minimum contract, no setup fee, no sales call and no overage charge — it is a normal self-serve plan, shown to merchants already using the product. On Free and want it now? Message us in the in-app chat and we will open it for your store.
The 14-day free trial
Every paid plan — Starter, Growth, Pro and Max — includes 14 days free.
- The trial is shown on Shopify's approval screen for every paid plan, not only the first one you pick.
- Nothing is charged during the 14 days. The first charge lands on day 15.
- Cancel any time before day 15 and you pay nothing.
- Change plans mid-trial and your remaining days come with you. Use 4 days on Starter, then move to Growth, Pro or Max — you still have 10 free days. The trial neither restarts nor disappears, and the remaining days appear on the approval screen.
- The trial runs once per store, not once per plan. Once used up, the next plan starts as a paid plan.
Visits, plan changes, cancelling
A visit = one visitor session on your site. Counted once per session, regardless of pages viewed or forms loaded. Never counted per form or per submission.
Resets on the 1st of each calendar month, not on your billing date. Go over and forms pause until the 1st — you are never charged an overage fee.
Upgrades and downgrades are both prorated and take effect immediately; unused time on your current plan is credited to the new one.
To cancel, switch back to Free on the Pricing page or uninstall the app. Your forms and responses stay in your account.
FAQ
Why does the App Store listing show four plans but the app shows five?
The listing shows the plans available to a new merchant: Free, Starter, Growth, Pro. Max is an upgrade tier that appears in the app once you are on a paid plan, which is why it is documented here. Its price and free trial are exactly as stated above.
Do I get 14 days free on Max too? Yes — identical to the other paid plans.
I used my trial on Starter. Do I get another 14 days on Max? Only the days you have left. The trial is 14 days per store, not per plan.
Why is the invoice from Shopify, not Zotabox? The app uses Shopify billing, so it sits on your Shopify invoice.
Do I lose forms or responses if I downgrade or cancel? No. Higher-plan features switch off; nothing is deleted.
Are there other charges? No setup fee, no per-submission fee, no usage charge. The plan price is the whole price.
Which plan should I start on? Check your monthly traffic in Shopify Analytics — that is the limit most stores hit first. Under 2,000 visits, Free is enough.
Questions? Message us in the in-app chat or email support@zotabox.com.
Updated on: 07/09/2026
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