Why Didn’t I Receive My E-Invoice?
How does FastSpring handle e-invoicing for Taiwan?
FastSpring is fully compliant with Taiwan’s Ministry of Finance (MoF) eGUI and e-invoicing regulations. Taiwanese buyers receive a unique eGUI number on their FastSpring invoice, and the corresponding e-invoice is issued by our partner, ezReceipt.
When should I expect to receive my e-invoice?
Your e-invoice is typically sent automatically after a successful purchase. If you haven't received it, please check your inbox, including your spam or junk folder, for an email from ezreceipt@gocharm.com.tw.
What if I didn’t receive my e-invoice?
If you have not received your e-invoice:
Check your email (including spam/junk folders) for a message from ezReceipt.
Ensure that your purchase was successfully completed and that the payment went through.
Verify if your order was tax-exempt —if your order was processed as tax-exempt, you may not receive an e-invoice.
Try retrieving it via the Consumer Portal—log into FastSpring’s Consumer Portal to check for your invoice.
Why does entering a VAT ID affect my e-invoice?
If a customer enters a valid VAT ID at checkout, FastSpring automatically exempts them from paying VAT. This is because the buyer takes responsibility for handling VAT on their end.
If the VAT ID is missing or invalid, VAT is charged, as the buyer is assumed to be an end consumer.
A VAT ID doesn’t mean a business has to pay tax upfront—it means they are recognized as a taxable entity that handles VAT differently.
Since FastSpring does not charge VAT when a valid VAT ID is provided, an e-invoice is not issued, as there is no tax amount to report.
I paid tax but didn’t receive an e-invoice. What should I do?
If you were charged tax but didn’t receive an e-invoice, please:
Double-check your inbox for an email from ezReceipt.
Contact ezReceipt directly at ezreceipt@gocharm.com*.tw** for assistance.
Reach out to FastSpring’s support team with your order ID for further verification.
Can I request a reissue of my e-invoice?
Yes, if you haven’t received your e-invoice and believe you should have, please contact ezReceipt or FastSpring support with your order details.
What if I left the Tax ID field blank?
If you did not enter a Tax ID, FastSpring assumes you are an individual consumer, and VAT is charged accordingly. In this case, you should receive an e-invoice from ezReceipt.
Where can I get further assistance?
If you've checked all the above and still haven’t received your e-invoice, please contact:
ezReceipt Support: ezreceipt@gocharm.com*.tw**
FastSpring Support: Visit the [Consumer Portal](https://fastspring.com/consumer-support/) or submit a ticket through their support team.
FastSpring is fully compliant with Taiwan’s Ministry of Finance (MoF) eGUI and e-invoicing regulations. Taiwanese buyers receive a unique eGUI number on their FastSpring invoice, and the corresponding e-invoice is issued by our partner, ezReceipt.
When should I expect to receive my e-invoice?
Your e-invoice is typically sent automatically after a successful purchase. If you haven't received it, please check your inbox, including your spam or junk folder, for an email from ezreceipt@gocharm.com.tw.
What if I didn’t receive my e-invoice?
If you have not received your e-invoice:
Check your email (including spam/junk folders) for a message from ezReceipt.
Ensure that your purchase was successfully completed and that the payment went through.
Verify if your order was tax-exempt —if your order was processed as tax-exempt, you may not receive an e-invoice.
Try retrieving it via the Consumer Portal—log into FastSpring’s Consumer Portal to check for your invoice.
Why does entering a VAT ID affect my e-invoice?
If a customer enters a valid VAT ID at checkout, FastSpring automatically exempts them from paying VAT. This is because the buyer takes responsibility for handling VAT on their end.
If the VAT ID is missing or invalid, VAT is charged, as the buyer is assumed to be an end consumer.
A VAT ID doesn’t mean a business has to pay tax upfront—it means they are recognized as a taxable entity that handles VAT differently.
Since FastSpring does not charge VAT when a valid VAT ID is provided, an e-invoice is not issued, as there is no tax amount to report.
I paid tax but didn’t receive an e-invoice. What should I do?
If you were charged tax but didn’t receive an e-invoice, please:
Double-check your inbox for an email from ezReceipt.
Contact ezReceipt directly at ezreceipt@gocharm.com*.tw** for assistance.
Reach out to FastSpring’s support team with your order ID for further verification.
Can I request a reissue of my e-invoice?
Yes, if you haven’t received your e-invoice and believe you should have, please contact ezReceipt or FastSpring support with your order details.
What if I left the Tax ID field blank?
If you did not enter a Tax ID, FastSpring assumes you are an individual consumer, and VAT is charged accordingly. In this case, you should receive an e-invoice from ezReceipt.
Where can I get further assistance?
If you've checked all the above and still haven’t received your e-invoice, please contact:
ezReceipt Support: ezreceipt@gocharm.com*.tw**
FastSpring Support: Visit the [Consumer Portal](https://fastspring.com/consumer-support/) or submit a ticket through their support team.
Updated on: 14/02/2025
Thank you!