When will my customers receive abandoned cart emails and thank-you emails?

• Abandoned cart emails are triggered when a customer reaches checkout, enters their email address, but leaves before completing the purchase.

• Thank-you emails are triggered immediately after a customer successfully completes a purchase.

For both types of emails, you can customize the sending time — whether it’s a few minutes, a few hours, or even days after the trigger event.

**Chat with us if you want to customize more trigger events!**

Updated on: 26/08/2025