What is Zotasell's refund policy?

At Zotasell, we focus on delivering real, measurable results — not empty features. Our platform is designed to help merchants grow sustainably through AI-driven upsells. That’s why our refund policy is tied to your success.

Zotasell Refund Policy

• Minimum Usage Requirement: Your store must actively use Zotasell for at least 15 consecutive days (this includes completing the free trial + 1 additional day). 

• Upsell Activation Requirements: Our support & upsell experts will help guide you to activate Zotasell in positions proven to drive the best results (product page, cart, add-to-cart popup, etc.).

- If you fully follow our recommendations and still see no improvement, we are happy to discuss a refund.

- If you decide not to follow our recommended setup or optimization best practices, we’ll gladly discuss your refund request together and assess it based on your specific situation.

• Consideration of AOV Growth by Industry: We fairly evaluate performance based on industry specifics. AOV growth expectations may vary depending on product type and pricing structure.

Why This Policy Exists

Our goal is not to sell features but to help you increase revenue efficiently. We promise transparency and fairness: when our app is used as intended, we stand behind its performance.

For full details or to submit a refund request, please contact our support team via Live Chat or email us at support@zotasell.com for further assistance.

Updated on: 18/08/2025