Question 1

Can I add multiple Zotabox tools to the same website?

Accepted Answer

Yes, you can create multiple tools for the same website (ex. multiple contact forms, promo bars, sliders etc) using our multiple tool feature on the setting page Please scroll over the top of the setting page to add another tool to your website.

Question 2

Does Zotabox offer a refund policy for purchased subscription plans?

Accepted Answer

Yes, Zotabox offers a refund policy for subscription plans as follows:

For monthly subscription plans, you can request a full refund within 7 days of the purchase date.
For annual subscription plans, you can request a refund within 30 days of the purchase date. However, a fee equivalent to one month of service (based on the monthly subscription rate) will be deducted. After these periods, no refunds will be provided for either the monthly or annual subscription plans.

Question 3

Why are my tools not displaying on my website?

Accepted Answer

Please click the ‘refresh’ button on our setting page or press ctrl F5 (ctrl R on Mac) to display your tools (after saving your changes or ‘x’ closing the tools on your browser). You can also add /#zbrefresh to your website url (Ex. www.mywebsitename.com/#zbrefresh )

OR you can open website in private/incognito browser window (for temporary browser cache issues) or open your website on another computer or browser.

Note: Some display options such as display tools for ‘new visitors only’ require you to test in private browser mode.

To open Chrome/Firefox private browser, go to top right corner of browser, look for 3 dots (Chrome) or 3 bars (Firefox) and right click. Choose “New Incognito Window” or “New Private Window”.

If you ‘X’ (close) your tools, they will not display again for 1 session (session length depends on browser settings). Please CLOSE your browser after testing and refresh your website again.

Some tools such as popups will only display once per session (website visit) to avoid annoying your customers.

Browser session length depends on individual browser settings:

For example, IF you browser ‘remembers’ your tabs when you reopen your browser it will be the ‘same’ browser session. Please unclick this option on your browser settings when testing. You can select to display tools ‘once per day/hour’ on the display options IF you would like certain tools like popups to

Question 4

My icon opens a new tab or does not display.

Accepted Answer

Zotabox can only display the Messenger icon on your website. The chat window is 100% controlled by Facebook.

To have the chat box display on your website (instead of redirecting to a new Messenger tab), you MUST meet the following facebook conditions. If you still have issues after meeting ALL these conditions, you will need to contact Facebook for support.

WHITELIST your domain in your fanpage settings and save on the Zotabox setting page (and refresh your website). (Be sure to copy and paste your website domain from your browser window to your fanpage Whitelist settings. You need to have admin access to whitelist your domain on your fanpage).

Facebook chat will only work with fanpages or business pages (not personal facebook accounts).

Have absolutely NO restrictions in your fanpage settings (including age, country, messaging, tagging, languages etc.) Live chat will NOT work with ANY restrictions on your fanpage settings.

Your facebook fanpage must be PUBLISHED.

Facebook Live Chat will only work with secure websites. https:// ( NOT http://)

Disable any ‘adblocker’ extensions in your browser settings.

Refresh your website browser (ctrl F5) IF the live chat appeared on your site before.

In some cases, Facebook will block a whitelisted domain. We do n

Question 5

How do I delete a website from my Zotabox account?

Accepted Answer

Please LOGIN to the website you wish to delete on your Zotabox dashboard, then go to ‘Advanced Settings’ to delete this website.

If you wish to delete your WHOLE Zotabox account, please go to your Zotabox account page (upper right corner of your Zotabox dashboard).

IMPORTANT: Once you delete a website or your WHOLE Zotabox account, it can not be recovered.

Question 6

My social buttons are not showing on mobile devices

Accepted Answer

Please use our social mobile bar to display social buttons on mobile devices.

The Social Mobile Bar only supports the ‘share’ your website option (not the ‘follow’ your social account – except Youtube and Instagram).

If you choose ‘follow’ your social account on desktop (or Youtube or Instagram on mobile), please enter your social account on the ‘configure’ or ‘Update’ tab on the Zotabox setting page.

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