> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.zotabox.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Zotabox AI Contact Form Builder: Pricing and Free Trial

Everything about what our plans cost, what you get, and how the 14-day free trial works.

## All plans
| Plan | Monthly | Yearly (save \~17%) | Visits / month | Free trial |
| **Free** | $0 | — | 2,000 | — |
| **Starter** | $11.99 | $119.90 | 10,000 | 14 days |
| **Growth** | $24.99 | $249.90 | 30,000 | 14 days |
| **Pro** | $49.99 | $499.90 | 100,000 | 14 days |
| **Max** | $99.99 | $999.90 | 300,000 | 14 days |

Charges are in USD and processed by Shopify, so they appear on your normal Shopify invoice. Monthly plans recur every 30 days; annual plans once every 12 months.
We price on **traffic**, not on forms or submissions. Submissions are never limited and never charged — collect 10 leads a month or 10,000, the price is the same.

## What's in each plan
**Free** — AI form generation, all field types, responses dashboard with CSV export, email notifications, popup / slide-in / embedded display. 2,000 visits. Shows a small "Powered by Zotabox" line. No time limit, no card.
**Starter** — Everything in Free, plus: remove Zotabox branding, file and image uploads, department routing, auto-reply email to the customer, email marketing integrations (Mailchimp, Klaviyo, HubSpot), countdown timer and coupon elements.
**Growth** — Everything in Starter, plus: advanced display rules (page, device, country, new vs returning, exit intent), multi-page forms with conditional logic, custom CSS, GA4 and Meta Pixel, A/B testing.
**Pro** — Everything in Growth, plus: unlimited forms running at once, priority support (24-hour target), webhooks and API access, team seats.
**Max** — Everything in Pro, plus: a dedicated Customer Success Manager, shared Slack channel support, and priority onboarding.

## Why you may not see Max in the app
**Max only appears once you are on a paid plan.** On Free, the app shows you Starter, Growth and Pro — and that is deliberate.
Two of the four things Max adds are people: a named Customer Success Manager and a private Slack channel. Those only mean something once we know your store and how your forms are performing. So Max is an upgrade tier, not a first purchase.
There is no minimum contract, no setup fee, no sales call and no overage charge — it is a normal self-serve plan, shown to merchants already using the product. On Free and want it now? Message us in the in-app chat and we will open it for your store.
![](https://storage.crisp.chat/users/helpdesk/website/-/b/d/a/6/bda690e4f555d800/image_wc1wuu.png)
## The 14-day free trial
Every paid plan — Starter, Growth, Pro and Max — includes 14 days free.
* The trial is shown on Shopify's approval screen for **every** paid plan, not only the first one you pick.
* Nothing is charged during the 14 days. The first charge lands on day 15.
* Cancel any time before day 15 and you pay nothing.
* **Change plans mid-trial and your remaining days come with you.** Use 4 days on Starter, then move to Growth, Pro or Max — you still have 10 free days. The trial neither restarts nor disappears, and the remaining days appear on the approval screen.
* The trial runs **once per store, not once per plan**. Once used up, the next plan starts as a paid plan.

## Visits, plan changes, cancelling
**A visit** = one visitor session on your site. Counted once per session, regardless of pages viewed or forms loaded. Never counted per form or per submission.
**Resets on the 1st of each calendar month**, not on your billing date. Go over and forms pause until the 1st — you are never charged an overage fee.
**Upgrades and downgrades are both prorated** and take effect immediately; unused time on your current plan is credited to the new one.
**To cancel**, switch back to Free on the Pricing page or uninstall the app. Your forms and responses stay in your account.

## FAQ
**Why does the App Store listing show four plans but the app shows five?** 
The listing shows the plans available to a new merchant: Free, Starter, Growth, Pro. Max is an upgrade tier that appears in the app once you are on a paid plan, which is why it is documented here. Its price and free trial are exactly as stated above.

**Do I get 14 days free on Max too?** Yes — identical to the other paid plans.

**I used my trial on Starter. Do I get another 14 days on Max?** Only the days you have left. The trial is 14 days per store, not per plan.

**Why is the invoice from Shopify, not Zotabox?** The app uses Shopify billing, so it sits on your Shopify invoice.

**Do I lose forms or responses if I downgrade or cancel?** No. Higher-plan features switch off; nothing is deleted.

**Are there other charges?** No setup fee, no per-submission fee, no usage charge. The plan price is the whole price.

**Which plan should I start on?** Check your monthly traffic in Shopify Analytics — that is the limit most stores hit first. Under 2,000 visits, Free is enough.

Questions? Message us in the in-app chat or email [**support@zotabox.com**](mailto:support@zotabox.com).