> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.zotabox.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Why isn’t the tool appearing after I embed it?

###### __Important:__ After embedding the tool, please ensure you click **“Save” on the upper right corner** — the tool will not be visible on your store until changes are saved.

In some cases, certain themes may not fully support specific embed positions. If the tool does not display correctly, we recommend trying an alternative placement.

If the issue persists, our support team is happy to help you find the best placement that works with your theme. 
[Have a live chat with us!](https://go.crisp.chat/chat/embed/?website_id=d95c70ce-826c-4a03-a95f-c8fc2b9af156)