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# Why Didn’t I Receive My E-Invoice?


1. **How does FastSpring handle e-invoicing for Taiwan?**

FastSpring is fully compliant with Taiwan’s Ministry of Finance (MoF) eGUI and e-invoicing regulations. Taiwanese buyers receive a unique eGUI number on their FastSpring invoice, and the corresponding e-invoice is issued by our partner, ezReceipt.

2. **When should I expect to receive my e-invoice?**

Your e-invoice is typically sent automatically after a successful purchase. If you haven't received it, please check your inbox, including your spam or junk folder, for an email from **ezreceipt@gocharm.com.tw**.

3. **What if I didn’t receive my e-invoice?**

If you have not received your e-invoice:

* **Check your email (including spam/junk folders)** for a message from **ezReceipt**.
    
* **Ensure that your purchase was successfully completed** and that the payment went through.
    
* **Verify if your order was tax-exempt** —if your order was processed as tax-exempt, you may not receive an e-invoice.
    
* **Try retrieving it via the Consumer Portal**—log into FastSpring’s **Consumer Portal** to check for your invoice.

4. **Why does entering a VAT ID affect my e-invoice?**

If a customer enters a **valid VAT ID** at checkout, FastSpring automatically **exempts them from paying VAT**. This is because the buyer takes responsibility for handling VAT on their end.

* **If the VAT ID is missing or invalid, VAT is charged**, as the buyer is assumed to be an end consumer.
    
* **A VAT ID doesn’t mean a business has to pay tax upfront**—it means they are recognized as a taxable entity that handles VAT differently.
    
* Since FastSpring **does not charge VAT** when a valid VAT ID is provided, an **e-invoice is not issued**, as there is no tax amount to report.

5. **I paid tax but didn’t receive an e-invoice. What should I do?**

If you were charged tax but didn’t receive an e-invoice, please:

* Double-check your inbox for an email from **ezReceipt**.
    
*   Contact ezReceipt directly at **ezreceipt@gocharm.com****.tw** for assistance.
    
* Reach out to [FastSpring’s support team](https://fastspring.com/consumer-support/) with your **order ID** for further verification.

6. **Can I request a reissue of my e-invoice?**

Yes, if you haven’t received your e-invoice and believe you should have, please contact **ezReceipt** or FastSpring support with your order details.

7. **What if I left the Tax ID field blank?**

If you **did not enter a Tax ID**, FastSpring assumes you are an **individual consumer**, and **VAT is charged** accordingly. In this case, you should receive an **e-invoice** from ezReceipt.

8. **Where can I get further assistance?**

If you've checked all the above and still haven’t received your e-invoice, please contact:

*   **ezReceipt Support:** **ezreceipt@gocharm.com****.tw**
    
* **FastSpring Support:** Visit the **[Consumer Portal](https://fastspring.com/consumer-support/)** or submit a ticket through their support team.

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