> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.zotabox.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Where are the incoming messages on Facebook Live Chat?

Please go to your facebook fanpage – messages to see incoming messages from your visitors.

Your visitors will see your reply LIVE on your website in THEIR browser (you will see THEIR messages in your facebook fanpage).

Please install the **PAGES MANAGER** app on your mobile device to receive messages on mobile devices.

You need admin access to your facebook fanpage to see and respond to messages from your website visitors.

When testing on your website you will see YOUR name in the Messenger chat box (Your website visitors will see THEIR NAME when visiting your website).
![](https://storage.crisp.chat/users/helpdesk/website/bda690e4f555d800/image_vw1pvr.png)