> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.zotabox.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# What is Zotasell's refund policy?

**At Zotasell, we focus on delivering real, measurable results — not empty features. Our platform is designed to help merchants grow sustainably through AI-driven upsells. That’s why our refund policy is tied to your success.**

###### Zotasell Refund Policy

* **Minimum Usage Requirement: **Your store must actively use Zotasell for **at least 15 consecutive days** (this includes completing the free trial + 1 additional day). 
* **Upsell Activation Requirements: ***Our support & upsell experts will help guide you to activate Zotasell in positions proven to drive the best results (product page, cart, add-to-cart popup, etc.).*
*- If you **fully follow our recommendations **and still see no improvement, we are happy to discuss a refund.*
*- If you **decide not to follow our recommended setup or optimization best practices**, we’ll gladly discuss your refund request together and assess it based on your specific situation.*

* **Consideration of AOV Growth by Industry: **We fairly evaluate performance based on industry specifics. AOV growth expectations may vary depending on product type and pricing structure.

###### Why This Policy Exists
Our goal is not to sell features but to help you **increase revenue efficiently**. We promise transparency and fairness: when our app is used as intended, we stand behind its performance.
For full details or to submit a refund request, please contact our support team via [Live Chat](https://go.crisp.chat/chat/embed/?website_id=d95c70ce-826c-4a03-a95f-c8fc2b9af156) or email us at support@zotasell.com for further assistance.