> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.zotabox.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# My contact form isn't forwarding emails to us.

If you are not receiving emails with our contact form, please check your spam box and add **mailer@zotabox.com** to your contact list.

If this does not work, try a **Gmail** **recipient email address (very important)**.

If the **Gmail** address works, please tell your local internet service provider to **‘allow’ emails from Zotabox**.

Following these steps will solve this issue in 99.5% of cases.
![](https://storage.crisp.chat/users/helpdesk/website/bda690e4f555d800/image_k4hbn7.png)